Binance P2P par order ya ad ka button band mile to pehla kaam appeal likhna nahin, [Restrictions Removal Center] kholna hai. Wahan system khud batata hai kaunsa function suspend hai, wajah kya hai, case ID kya hai aur suspension kab tak hai; agla qadam isi se tay hota hai.
Pakistan example
Faisalabad ka buyer raat ko teen chaar PKR orders khol kar bank app ke loading par atka raha. Na payment hui, na usne cancel dabaya, aur har order ka timer khud khatam hota gaya. Subah Buy ka button kaam nahin kar raha tha. Usne group chat mein madad maangne ke bajaye [Restrictions Removal Center] khola, suspended function aur reason ka screenshot liya, aur cousin ka account udhaar lene ka khayal chhor diya.
Start se pehle
- Apne Binance account mein aap khud login hon; P2P User Transaction Policy account bechne, udhaar dene ya kiraye par dene ko un halaat mein ginti hai jin par P2P function band ho sakta hai.
- Mutalliqa P2P order numbers, us waqt ki chat, payment receipt aur receiving time ke screenshots paas hon.
- Video banane ke liye doosra phone ya camera ho; payment proof ke baare mein official likhta hai "The video must be recorded using another device." (official English).
Action steps
[Restrictions Removal Center] khol kar paanch cheezein note karein
Website par official rasta [Trade] - [P2P], phir [P2P User Center], phir [Restrictions Removal Center] tab hai. Account restricted ho to official ke mutabiq system yeh dikhata hai: Suspended function(s), Reason(s), Specific case ID(s), Effective suspension time aur Status.
Paanchon cheezon ka screenshot aap ke paas mehfooz hai, khaas taur par reason aur case ID.
Tab par [No restrictions found] likha hai magar P2P phir bhi nahin chal raha, ya appeal ka option hi nazar nahin aata.
Is surat ke liye official Binance Support se rabta karne ko kehta hai; rabte mein wahi screenshot lagayein.
Wajah dekh kar sahi darwaza chunein
Official do raaste alag likhta hai. Baar baar order cancel hone ki wajah se suspension ho to P2P Suspension Lift Application page par order details aur supporting documents dene hote hain. Baqi wajuhat ke liye suspended function ke saath [Submit appeal] dabta hai. Status mein [Appeal unavailable] aaye to official ke mutabiq Self Service Appeal us wajah ko support nahin karta aur aap khud ba khud Binance Support ki taraf bhej diye jate hain.
Jo page aap ne khola woh screen par likhi wajah se mel khata hai.
Reason mein adalat ya judicial authority ke kehne par freeze likha ho aur aap phir bhi self-service appeal dhoondte rahein.
Policy ka jumla yeh hai: "During the freezing period, the user involved shall contact the relevant judicial authority, rather than the platform, to resolve the matter." (official English).
Wajah ke mutabiq saboot tayyar karein
Official likhta hai ke suspension ki wajah ke hisab se mukhtalif documents maange jate hain, aur saath yeh tafseel bhi likhni hoti hai ke suspension kyun hataya jaye. Chaar qisam ki cheezein mangi ja sakti hain: KYC video, payment ka video proof, haaliya bank statement, aur supporting documents jaise chat records, payment receipts, ad price records aur receiving time ke screenshots. Mutalliqa P2P orders ka khana optional hai, magar official use bharne ki hausla afzai karta hai.
Har file ka format, size aur ginti appeal page par us waqt likhi hadd ke andar hai.
Bank app ki screen recording bhej dena, ya statement ki tasveer ko PDF bana kar upload karna.
Video ke liye official ka lafz hai "Do not edit your video or use screen recordings." (official English); statement ke liye "Any pictures of the bank statement converted to PDF will be rejected." (official English). Bank app se asli digital statement dobara nikalein.
Form bhar kar [Submit], phir SMS ya email ka intezar
Tamam required fields bhar kar [Submit] dabayein. Official ke mutabiq nateeja SMS ya email se bataya jata hai aur approve hone par account ka function wapas chalu ho jata hai. Review mein aam taur par kitna waqt lagta hai, yeh official page par likha hai; number wahin se dekhein.
Submit ke baad kamyabi ka message aaya, aur account par jo phone number aur email lagi hai woh aap ke paas chalu hai.
Pehli appeal abhi review mein hai aur aap doosri bhejna chahte hain.
Official likhta hai "if there is an existing appeal under review, you must wait for it to complete before you can submit a new one." (official English).
Appeal reject ho to wajah parh kar dobara bhejein
Official ke mutabiq rejection email mein diye gaye link se, ya usi link se jahan se application bheji thi, rejection ki wajah dekhi ja sakti hai; nayi application ke liye [Try Again] hai. Dobara bhejne se pehle wahi cheez poori karein jo wajah mein kam batayi gayi, purani files jaisi ki taisi na bhejein.
Nayi application mein woh kami poori hai jo rejection reason mein likhi thi.
Koi saboot nahin aur umeed yeh ke chat wala agent seedha suspension hata dega.
Official ka jawab: "Providing proof is an essential aspect of the appeal process, and we may not be able to proceed with the appeal without it." (official English). Jo records mil sakte hain pehle woh ikatthe karein.