P2P order aur bank payment ka name match na kare to release ya new payment stop karein. Third-party transfer ko buyer explanation se safe assume na karein.
Foran safety action
- Crypto release na karein
- Off-platform refund na bhejein
Aam signs
- Sender ya recipient name order se different
- Buyer third-party payment explain karta hai
Evidence save karein
- Order profile name
- Bank sender name and reference
- In-app chat
Pakistan example
Pakistan seller bank credit par sender name ko order buyer name se compare karta hai aur mismatch ko appeal mein record karta hai.
Official Support route
- Order Appeal
- Official Support verification
Action steps
Mismatch type identify karein
Spelling variation, company account, relative name ya completely different payer ko separately note karein.
Order name aur actual payment name side-by-side readable hain.
Material mismatch ko nickname keh kar ignore na karein.
Crypto escrow mein rehne dein aur in-app chat mein clarification maangein.
Timer aur off-platform pressure handle karein
Buyer timer, urgent release ya private call ka pressure de to payment reversal risk ya policy uncertainty ke bawajood release na karein.
All communication platform chat mein documented hai.
Refund ke liye new account details off-platform bheji jayen to act na karein.
Appeal mein name mismatch aur bank reference submit karein.
Official decision follow karein
Appeal reviewer ki verified instruction follow karein aur sirf requested evidence dein.
Case status official order page par update hota hai.
OTP, password ya remote device access maanga jaye to request fake samjhein.
Support page independently khol kar case verify karein.
Agli baar bachao
- Own-name account condition ad terms mein padhein
- Payment ke baad name first check karein
Start se pehle
- Order verified name visible
- Bank transaction details accessible
- Privacy-safe evidence capture ready
