Order page ka countdown platform ka fixed rule nahin: ad post karne wala use khud set karta hai, aur woh payment aur paid mark dono gin raha hai. Zero par system order khud cancel kar deta hai.
Pakistan example
Rawalpindi ka buyer PKR transfer bhej chuka tha lekin order page par paid mark karna reh gaya; countdown khatam hua aur order system ne cancel kar diya.
Start se pehle
- Aisa P2P order jis ke page par countdown khud nazar aa raha ho
- Apne naam wale PKR account ka bank record, jis mein transfer ka waqt aur amount dikhe
- Yeh samajh ke order banate hi platform seller ka barabar crypto lock kar leta hai
Action steps
Pehle dekhein ke yeh waqt kis ne tay kiya
Ad post karne wale ke liye official hidayat likhti hai: "You can also customize the payment time limit. The counterparty must complete payment within the payment time limit you set. Otherwise, the order will be canceled." (official English). Yani har ad ka waqt alag ho sakta hai. Order banne se pehle yeh waqt ad ki list par kahan dikhta hai, hum tak nahin pahuncha, is liye seller ke terms parh kar order banayein aur phir order page ka countdown maanein.
Jo countdown order page par chal raha hai, sirf wahi is order ka waqt hai.
Kisi purane order ya kisi doosri ad ka waqt is order par lagoo na samjhein.
Waqt tang lage to order banane se pehle hi koi doosri ad dekh lein.
Countdown do kaam gin raha hai, ek nahin
Official ka 2022 ka P2P guide likhta hai ke us lamhe par countdown shuru hota hai aur batata hai "how much time you have left to pay and mark the transaction as paid" (official English). Paisa bhejna aur order page par wapas aakar paid mark karna, dono isi waqt ke andar hain. Order banne se pehle jo price expire hota hai woh isse alag cheez hai; dono ko ek countdown na samjhein.
Aap bata sakte hain ke is order mein kaunsa kaam abhi baqi hai, sirf transfer yaad nahin.
Countdown ko sirf transfer ki deadline samajhna hi sab se aam timeout ki wajah banti hai.
Transfer shuru nahin kiya aur terms theek nahin lagte to countdown chalte hue order cancel karna baad ki appeal se saaf rasta hai.
Paisa nikal jane ke baad foran paid mark karein
User transaction policy buyer se kehti hai ke payment ke baad "Transferred, notify seller" button dabana zaroori hai, aur agli shart yeh hai ke payment mukammal hue baghair yeh button dabane par account suspend ho sakta hai. Pehle payment, phir mark: tarteeb ulat nahin sakti.
Bank ki apni side par transfer complete dikh raha hai aur order ka status bhi wait-for-payment se badal chuka hai.
Bank par abhi processing likha ho aur aap paid mark kar dein, to adhoori cheez ko mukammal likh diya.
Bank ki side par processing chal rahi ho to order chat mein waisa hi likh dein aur doosri transfer na bhejein.
Zero par: pehle tay karein ke cancel kis wajah se hua
Official policy ka lafz hai "Order is automatically canceled as payment is not made within the time limit after the order is created" (official English). Yeh line ek do-column table mein hai jis ka heading "Abnormal trading behaviors | Handling rules" hai (original heading), yani official ise neutral process ka anjaam nahin, abnormal trading behaviour ke khane mein rakhta hai. Ab alag karein: payment gayi hi nahin thi, ya payment ja chuki thi aur order phir bhi cancel hua.
Bank record se saabit hota hai ke amount nikla ya nahin, aur uska waqt bhi order se milta hai.
Payment gayi hi nahin thi aur aap use hui hui maan lein, to appeal ghalat wajah par chali jayegi.
Order cancel hone par seller ka locked crypto chhoot jata hai; theek kis lamhe aur kis halat mein, hum tak nahin pahuncha, is liye us par koi waqt na maanein.
Payment ho chuki thi aur order phir bhi cancel ho gaya
Official ke paas cancel ya complete ho chuke orders ke liye alag appeal rasta hai: App par [Orders], phir [Fulfilled] aur [Canceled]; website par [All Orders] aur [Canceled]. Us order ko khol kar [Need Help] aur phir appeal reason. App ka reason "I paid but the order is cancelled" likha hai aur website ka "Order canceled but Paid"; original mein hi alag hain, hum ne inhein ek jaisa nahin kiya. Submit karte waqt official "valid Video Proof of Payment" maangta hai, sirf screenshot nahin.
Appeal submit ho chuki hai, uska status dikh raha hai, aur reason wahi chuna gaya jo canceled-but-paid wali halat ka hai.
Platform se bahar seller se paisa maangna: official usi page par kehta hai ke jo masla appeal se hal ho sakta hai uske liye support chat istemal na karein.
Official sirf itna kehta hai ke customer service seller se refund ke liye "on a best effort basis" raabta karegi, aur seller inkaar kar de to official nuqsan ka zimmedar nahin. Rasta maujood hai, natija official ne nahin diya.