KYC failure ko document type, image quality, profile data, liveness ya retry restriction mein classify karein. Pakistan document acceptance current screen se verify hoti hai.
Foran safety action
- OTP aur remote access share na karein
- Edited identity image submit na karein
Aam signs
- Document rejected
- Face check failed
- Verification pending beyond displayed expectation
Evidence save karein
- Error code and timestamp
- Accepted document list
- Redacted profile comparison
Pakistan example
Pakistan user rejected CNIC ya passport submission ko guess se repeat nahin karta; error screen aur accepted list compare karta hai.
Official Support route
- Identity Verification history
- Official Binance KYC Support
Action steps
Error category note karein
Exact KYC message, failed stage aur submission time likhein. Generic Failed label ke peeche guessed reason na banayein.
Error text aur stage screenshot mein clear hain.
Message missing ho to immediate resubmit na karein.
Identity Verification history ya official Support se reason locate karein.
Document aur profile compare karein
Country, legal name, date, document type, expiry, crop, glare aur readability check karein.
Current screen document category aur profile data original document se match karte hain.
Profile correction needed ho to edited image upload na karein.
Official data-correction route complete karke fresh original image banayein.
Retry limit safely follow karein
Liveness akelay complete karein aur displayed wait/retry instruction follow karein. Agent ko OTP ya remote access na dein.
New submission current allowed time ke baad aur one clear correction ke saath hoti hai.
Repeated unexplained failures par attempts waste na karein.
Case ID ke saath official KYC Support route use karein.
Agli baar bachao
- Profile data pehle match karein
- Clear original images use karein
Start se pehle
- Failure message or code saved
- Current accepted-document screen
- Profile details accessible
